Privacy Policy

Last updated: 12 August 2025

1. Introduction

VESSEL (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from us.

2. Information We Collect

We may collect the following types of information:

Personal details: Name, email address, phone number, billing/shipping address.
Payment information: Credit card or Afterpay details (processed securely by our payment providers).
Order details: Products purchased, order history, delivery preferences.
Website usage information: IP address, browser type, pages visited, and cookies.

3. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Communicate with you about your purchase or enquiries.
Improve our products, services, and website experience.
Meet our legal and regulatory obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

Service providers (e.g., couriers, payment processors) who help deliver our services.
Authorities or regulators where required by law.

5. Cookies

Our website uses cookies to improve your browsing experience. You can choose to disable cookies through your browser settings, but this may affect site functionality.

6. Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Payment details are processed through secure, PCI-compliant systems and are not stored by us.

7. Access & Correction

Under the Privacy Act 2020, you have the right to access and correct any personal information we hold about you. To do so, please contact us using the details below.

8. Retention

We will only keep your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact:
VESSEL
Email: vesselbrandnz@gmail.com