Returns

Returns & Faulty Items Policy (New Zealand)

We take care to ensure all products are delivered in perfect condition.

If your item arrives damaged or faulty, you are entitled to a remedy under the Consumer Guarantees Act 1993. Please contact us within 24 hours of your order being delivered and include clear photos of the issue so we can assess it.

To be eligible for a return:

• The item must be unused

• The item must be in its original condition and packaging

• The issue must not be caused by misuse, normal wear and tear, or accidental damage after delivery

We do not offer returns for change of mind.

Once the damage or fault is confirmed, we will offer a repair, replacement, or refund, as required under New Zealand consumer law.

If you have any questions, please get in touch — we’re happy to help.